BM-Emploi

Les offres de notre agence de La Chaux-de-Fonds

SUPPORT ENGINEER (H/F)

 

Your responsibilities

Take ownership of customer concerns and see problems through to resolution. Research, diagnose, troubleshoot and identify solutions to resolve customer blocking points.

Follow standard procedures for proper escalation of unresolved issues to the appropriated internal teams. This means, access to the R&D or any other departments.

Provide prompt and accurate feedback to customers with a proper recording of problem resolution steps.

Answering questions from customers and prospective customers about features and product capabilities.

In order to better understand and/or support customer difficulty, a 20% International travelling time is foreseen.

 

Your qualifications

Bachelor or Master Degree in engineering 

Strong problem-solving skills

3 to 5 years experiences in equivalent position is a plus

Motion control regulation and direct drive (linear motor) awareness

Knowledge of C language

English speaking and writing

 

We are looking for

Bright, motivated and driven with a thirst of customer interaction 

Enjoy knowledge sharing

 

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La Chaux-de-Fonds

Av. Léopold-Robert 50-52
2301 La Chaux-de-Fonds
Tél : +41 32 910 03 60
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